Subscription & Refund Policy

This policy applies to paid Goo Fashion subscriptions — digital services such as AI styling, outfit generation and other premium features. It supplements our Terms & Conditions.

Goo Fashion does not sell physical goods. Purchases made from third-party retailers you reach through links on our site are contracts with those retailers — their own payment, delivery, return and refund policies apply, and this policy does not cover them.

Subscription prices are shown on the Plans page and at checkout. Billing is in Ukrainian hryvnia (UAH); any other currency shown is an approximate reference for convenience. Prices include applicable taxes.

Payments are processed by monobank (Plata by mono). You enter your card details on monobank’s secure hosted payment page — your full card number never reaches Goo Fashion. For renewals, monobank issues us a reusable card token; we store only that token and a masked card number.

Subscriptions are billed monthly and renew automatically. At the end of each billing period your saved card is charged the then-current price of your plan, and the subscription is extended by one month, until you cancel.

Your subscription becomes active only after the payment provider confirms your payment.

You can cancel auto-renewal at any time in Profile → Plan → Cancel subscription, or by emailing us. Cancellation takes effect at the end of the current paid period:

• you keep full access to paid features until the end of the period you have paid for
• no further charges are made after cancellation
• cancelling does not by itself trigger a refund for the current period (see Section 6)

Paid features are digital services that begin immediately after payment. By subscribing you request immediate performance; where you are protected by a statutory withdrawal right for digital services (for example in the EU/EEA), you acknowledge that the right lapses once the service has been fully performed during the withdrawal period.

Subscription fees for a started billing period are therefore generally non-refundable, including for partly used months. We will, however, refund you where:

• you were charged in error, including duplicate charges
• you were charged after cancelling in accordance with Section 4
• the paid service was unavailable for a significant period due to a fault on our side
• a refund is required by applicable consumer-protection law, including the Law of Ukraine On Protection of Consumer Rights

Nothing in this policy limits your mandatory statutory rights.

Email anything@goo-fashion.com from the address linked to your account within 14 days of the charge, describing the issue. Please include the charge date and amount.

We review requests within 10 business days. Approved refunds are returned to the original payment method via monobank; how quickly the money appears depends on your bank (typically 3–10 business days).

David Arakhamia, Sole Trader

Mykolaiv, Ukraine

Registered address available on request.

anything@goo-fashion.com